Shipping policy
Shipping Methods
several shipping methods:
- E-packet Delivery Service
- Sea Freight
- Air Freight
- Express Shipment (e.g., DHL, FedEx, UPS)
Order Processing
- Order Preparation: Sellers pick, pack, and schedule shipment of the order. This usually takes one day but can vary based on order size and stock availability.
- Order Notification: Buyers receive a notification and a tracking number once the order is processed.
- Transportation: Sellers choose the courier service based on the buyer’s selected shipping method.
- International Shipping: Delivery times vary; air freight takes about 5-14 days, sea freight 30-40 days, and express shipment 3-5 days.
- Local Shipping: After international shipping, local couriers handle delivery to the buyer’s address.
Delivery Times
- Air Freight: 5-14 days for international delivery plus local delivery time.
- Sea Freight: 30-40 days for international delivery.
- Express Shipment: 3-5 days for international delivery plus local delivery time.
Shipping Costs
Shipping costs depend on the shipping method, destination country, product size and weight, and any additional services requested by the buyer. DHgate provides an estimated delivery time and cost on the product purchase page.
On-Time Delivery Guarantee
Sellers must provide an on-time delivery guarantee. If the product isn’t delivered by the guaranteed date, the buyer is entitled to a full refund. Factors such as incorrect delivery addresses or natural disasters may affect delivery times.
Free Shipping
Some products may offer free shipping, often using economy services like China Post or Singapore Post, which take longer. Expedited services like DHL or FedEx are faster but usually not free.
For more detailed information, you can refer to sources like NextSmartShip, HonestBrandReviews, and BestChinaProducts.
